USNet's recently introduced CallTrac™ Customer Relationship Management (CRM) software is the newest phase in continuing our creed of premier service and support.

CallTrac™ ensures customer satisfaction from the initial call to USNet's dispatch center to completion by a USNet Authorized Service Provider. The proprietary system tracks end user and equipment history, assists dispatchers in finding the most appropriate technical resources for the project, and tracks every detail of each project. Questions, problems, escalations and customer feedback are monitored, as well as the performance of individual technicians.

The CallTrac™ Report Module contains over 20 standard performance reports. In addition, USNet project managers will work with customers to create specialized reports so customers can monitor their own projects at any stage in the process. The information gathered by the CallTrac™ system is stored in an intelligent database that supports continuous improvement in service delivery. Customer feedback and performance metrics are continuously fed back into the service delivery program to yield immediate benefit to ongoing projects.

USNet guarantees only the highest standards of service and support, with CallTrac™ an integral part in maintaining these standards.